Returns

Order Cancellation by the customer

For any order cancellation (total or partial) the customer should send an email to .........., or alternatively call the customer service center at +30 2421 021417 (opening hours DEY-PAR 09 : 30-14: 00 & 17: 30-21: 00 | SAB ........).


Order Cancellation from .........

The customer's order can be canceled for one of the following reasons:

Non-payment of the order within a reasonable time when the method of payment is bank deposit.

When due to a technical error, the price or description on the product is incorrect.

 When the product that has been ordered is not available and the system has not been informed in time, and / or when it cannot be supplied by its supplier for any reason.

In case the customer does not make proper use of his ordering system ........

In case the execution of the order contradicts laws, rules and regulations.

In cases of force majeure.


Return of Order / Products

The customer can return any product for FREE and the money will be refunded within 15 working days, in case the return is due to an error of the online store (the return can be made by issuing a credit or by refund).

The refund in case of order with COD or DEPOSIT, is made by depositing the amount from the online store to a bank account of Hellenic bank that will be indicated by the customer.

Refund in case of order by Credit Card or PAYPAL payment method, is done electronically.

In case the customer wants to return a product for personal reasons, without the error of the online store, then the shipping costs will have to be covered by him.